Jamie Barton, AT&T Services’ executive vice president of Care and Sales Centers, oversees all consumer and business mobility contact centers, including sales, loyalty, service, care, technical support and digital. Her team of 87 thousand employees handles more than 400 million calls and chats each year.
Barton launched her AT&T career in 1990 as a call center representative and has risen through the ranks to her current role. Her varied experiences over the past 25 years provide a unique perspective and understanding of the business that cannot be taught. According to colleagues, her unwavering loyalty to the customer, her community and AT&T make her an invaluable asset. Her propensity to “find a way” has enabled her to lead teams to best-in-class results and helped redefine customer service for the entire industry.
In 2016, Barton was recognized by CableFAX as one of the Most Powerful Women in Cable for her outstanding leadership, innovation and continued efforts to improve the industry.
When Barton isn’t working, she spends time giving back to her community. Through her involvement with Aspire Mentoring Academy, she shares her passion for careers in STEM and teaches key professional skills to underprivileged youth.
Barton believes that creating an inclusive culture is crucial for success in business. “We are more successful when we promote an environment of inclusion, where each individual is valued and every voice is heard,” she explains. “There is no time to get stuck in the status quo, and creating diverse teams enables us to continuously redefine and promote core values that drive our actions, decisions and operations.”
Always looking for ways to prepare her employees for their next career step, Barton encourages team members to think outside the box and to take opportunities that will stretch them to be better leaders in the future. She offers her teams these words of encouragement and wisdom: “You can do more than you think – take smart risks and trust your ability to deliver results. Once you make a decision and act, release your guilt and never look back.”