Lead your organization with empathic, people-centered leadership
As a member of the executive management committee at Oncourse Home Solutions (OHS), my role is to help set the tone for how we, as an organization, lead, collaborate and deliver lasting impact. I focus on five core skills: clarity, collaboration, empathy, change leadership, and coaching. These create the ripe conditions for alignment, accountability, and sustainable success.
First, I lead with clarity and transparency. People perform best when expectations are clear and the “why” is understood. I set direction in straightforward terms and create space for dialogue so that accountability is paired with trust.
Second, and equally important is empathy. Leading isn’t just about driving results – it’s about understanding people’s experiences and perspectives. I make it a point to listen, to read the room, and to meet people where they are. This helps me recognize when a team needs support, encouragement, or simply acknowledgment before moving forward. Empathy builds connection, and connection fuels performance.
Third, I emphasize enterprise collaboration. At the executive level, competing priorities are natural, but I reinforce the “first team” mindset – reminding leaders that our primary responsibility is to the enterprise as a whole. I model this by inviting open debate, addressing conflict constructively, and aligning decisions around shared outcomes.
Fourth, I bring strong change leadership. Guiding people through transformation requires both vision and patience. I frame change as a necessity and an opportunity, while setting realistic expectations for adoption. I know that resilience comes from reinforcing progress over time, not expecting overnight shifts.
Finally, I prioritize coaching and development. My feedback is candid, actionable and future-focused, designed to stretch people while showing them they have my support. This balance of accountability and encouragement builds confidence and strengthens the team.
These leadership principles guide how I navigate complexity, build cross-functional alignment and support employee performance across the organization. They help in delivering results while keeping people at the center – which is the kind of leadership I believe drives long-lasting impact.
